Deposits
After you have approved your quote and you are ready to place the order. A 50% deposit is required for your order to go into production. After your goods have been produced and are ready to shipment, the remaining balance of 50% is due. We do not accept credit cards for deposits, all money will need to be wire or bank transfered to DFG in order to secure your production time at our factory and shipment from our factory.
Cancellation Policy
We will accept cancellation of your order for items that have not in productions or have not secured factory production space. It is strongly suggested that cancellation of your order occur within one week of order placement. Once an items are in production, cancellation is not possible. Custom and special order items cannot be cancelled.
Damages & Returns
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact your local DFG representative or our Customer Service team at 1.336. 851.0814 (EST 8am-5pm) within three (3) days of receipt. You may also contact us via e-mail at heather.hahn@rhahnholdings.com. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 20% of the purchase price and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Returned orders will receive refunds in the form of a credit back to the original method of payment. Check payments will be returned via a refund check.
Please be aware that furniture is susceptible to damage during transit and installation. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt, photograph all damages and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn or damaged during the original trip out to you.
We do not accept any returns or exchanges on custom and special order furniture.
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